End-of-Sale (EOS) and End-of-Life (EOL):

Sales Syntax Live Help (also known as Crafty Syntax) was an open-source live support software with a legacy spanning over 20 years. First released on April 21, 2003, and reaching its end-of-life on January 30, 2025, the software saw its final release on November 7, 2023. During its time, it served as a powerful tool for real-time communication between companies and their website visitors.

The software featured proactive chat invites, enabling companies to connect with their website visitors in real time. Its robust set of features included canned responses, visitor monitoring, multi-user functionality, multi-operator support, multi-department management, path tracking, proactive chats, and more.

In addition to offering live chat support, Sales Syntax focused on converting website visitors into clients through proactive lead-generation tools. For example, it allowed companies to create offline layer invites, which proactively asked visitors if they had any questions and encouraged them to fill out a custom contact form. These submissions were recorded as leads, and the system included a lead management feature to help convert visitors into clients.

Sales Syntax was included in many hosting companies' auto-installers, applications designed to automate the installation of various web applications and scripts with minimal user intervention. Some of the auto-installers that offered Sales Syntax included Softaculous, installatron, Fantastico, Simple Scripts, Network solutions, zackyinstaller As such, the program was easy to install from many web hosting control panels and featured language support, making it accessible in 14 different spoken languages.

Effective January 30, 2025, Sales Syntax announced an End-of-Sale (EOS) and End-of-Life (EOL) for all Sales Syntax member service products. As part of this announcement, the EOS is effective immediately, and no new orders or renewals for any Sales Syntax member service products or services will be accepted. Additionally, Sales Syntax will cease organized updates and support through its website, including security updates. While existing installations of the program can continue to be used, they will do so without support or ongoing updates, leaving users to proceed at their own risk.

Sales Syntax Live Help (also known as Crafty Syntax) is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation. It is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; not even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

The project has officially reached its end of life; however, as an open-source program, other individuals or organizations may continue to use and update the software independently. Sales Syntax has no affiliation with, nor any legal obligation regarding, any software developed from or using code from Sales Syntax. These updates are solely the responsibility of the individuals or organizations undertaking them and are not associated with Sales Syntax in any way.

For existing Sales Syntax customers with a valid support contract or license as of January 30, 2025, Sales Syntax will honor all current subscription and support contracts through their term, with the final contract term concluding on August 31, 2025. After this date, the Sales Syntax website will be shut down, and no further support or services will be provided.

As of January 30, 2025, all Sales Syntax products will be fully decommissioned and will no longer be supported. This website will be deleted sometime after August 31, 2025